Cancellation & Refund Policy

1. Overview

At Gentro Technologies, we strive to deliver transparent, reliable, and high-performance software solutions for WhatsApp Business API and Multi-Agent CRM automation. We believe in customer satisfaction and operate under fair cancellation and refund terms.

2. WhatsApp API & CRM Software Annual License (₹7,999 / Year)

After 7 calendar days from activation, the annual subscription is non-refundable as server resources, account licenses, and Meta API setups are permanently provisioned for the full 12-month period.

3. Pay-As-You-Go Messaging Credits (@ ₹0.15 / Message)

• Zero Balance Expiry: All wallet balance recharges for message broadcasts do not expire. Your credit remains active in your dashboard indefinitely until consumed.
• Undelivered Message Auto-Credit: If any message fails to deliver due to carrier routing or invalid recipient numbers, the consumed message credit (₹0.15/msg) is automatically restored to your dashboard wallet.
• Unused Wallet Balance Refund: If you decide to close your account, any unconsumed/unused prepaid messaging balance can be refunded to your original payment method upon written request.
• Messages Already Sent: Once a broadcast campaign or transactional OTP has been successfully transmitted through Meta Cloud API, the cost associated with sent messages is non-refundable.

4. Service Cancellation Process

Customers may cancel their recurring subscriptions or request account deactivation at any time by contacting us via email at gentrotechnology@gmail.com or through WhatsApp at +91 8084037252. No cancellation penalty or hidden fee is charged.

5. Refund Processing Timeline & Method

All approved refunds are credited back to the original payment source (UPI, Credit Card, Debit Card, Net Banking) used during the transaction via our secure payment gateway (Razorpay).

6. Non-Refundable Scenarios

Refunds will not be entertained in the following instances:

• Accounts terminated due to violation of Meta WhatsApp Anti-Spam Policy or unauthorized illicit content.
• Failure to furnish required KYC documents or Meta Business verification documents requested by Meta.

7. Need Help with a Refund or Billing Query?

For any billing inquiries, invoice requests, or refund assistance, please connect with our billing desk: